Ongoing Support Package

Most people think buying a brewer and a bag of beans is where the story ends. In practice, the first few weeks decide whether you actually stick with it. The Ongoing Support Package exists for that stretch — the period after the initial setup when small questions start to pile up and habits are still forming.

This is not a retainer for professionals. It is a structured follow-up for home baristas who bought their first grinder or switched from a blade model to a burr one. We check in on your dial-in progress, look at your pour times, and adjust the recommended recipe when your beans age past the two-week mark. The package runs for eight weeks and includes two scheduled video calls plus a shared log where you can drop photos of your puck and ask quick questions between roasts.

The point is simple: you get feedback from someone who roasts the same coffee you are brewing, not generic advice from a forum. If your Ethiopian lot tastes hollow, we help you figure out whether it is the grind, the water, or the rest time. If your espresso blend runs too fast, we walk through dose and yield changes that actually match our roast profile.