Whether you just bought your first pour-over kit or you are chasing a better espresso shot, we are here to help. Send us a note about your setup, the beans you are using, and what is not tasting right. We will get back to you with practical advice within a day or two.
We also share brew guides for every single-origin lot we roast, so you know what to expect before the bag even arrives. If you are stuck on grind size, water temperature, or just want a second opinion on your routine, this is the place to ask.
Tell us what you are brewing and where you are stuck. The more detail you share, the more useful our answer will be.
Whether you need help dialling in a new bean, have a question about an order, or want to know more about our cupping sessions, the team at Rich & Rumble is easy to reach. We answer every message within a day or two, usually faster on weekdays.
630 Mohlala Flat Suite 392
Port Anna, GP 6836
We are tucked in the industrial quarter near the old mill. There is parking on the street, and the roastery door is the one with the burnt orange frame. Pop in during opening hours if you want to smell the roast or pick up a bag.
For order queries, include your order number if you have one. For brewing advice, tell us which bean and brewer you are using, and we will get back with something practical.
We roast every Tuesday and Friday morning. Orders placed before 17:00 on roast days go out the same afternoon, so your coffee lands with a proper rest period before you brew it.
Whether it is a question about a roast date, a grinder setting, or a bag that did not arrive the way you expected, we keep support straightforward. Reach us through the channel that suits you and we will get back to you within one working day, usually much sooner on roast days.
Best for order queries, wholesale requests, or anything that needs a written record. We read every message and reply from our roastery inbox.
info@richandrumble.comRoast days are Tuesday and Friday. If you call outside those hours, leave a message and we will call you back before the next roast.
+27 44 329 5023Our shop in Johannesburg is open Wednesday to Saturday. Come in for a cupping, a brew gear demo, or to pick up a fresh bag.
630 Mohlala Flat Suite 392
Port Anna, GP 6836
Emails and voicemails get a reply within one working day. Order-related questions sent before 14:00 on a roast day are usually answered the same day.
Before you write in, check our shipping and return policy for delivery timelines and bag exchange details. For anything about how we handle your details, see our terms of service.