This page explains what information we collect when you browse richandrumble.com, order coffee or gear, or get in touch with us. We keep things straightforward: we only ask for what we need, we use your data to fulfil orders and improve the store, and we never sell your details to third parties.
Last updated: 15 January 2025
When you place an order, sign up for cupping sessions, or send us a message through the contact form, we collect the details you provide. This includes your name, email address, phone number, delivery address, and the content of your message or order notes.
We also collect limited technical data automatically, such as your browser type, device information, and pages you visit on our site. This helps us understand how customers use the store and fix issues when something does not work as expected.
We use the information you provide to process and deliver your orders, respond to your enquiries, manage bookings for our monthly cupping sessions, and send you updates about your purchase. If you have opted in to our mailing list, we may send you occasional notes about new roasts and brewing guides.
Technical data helps us improve the website, understand which products are popular, and ensure the store runs smoothly on different devices.
Our site uses cookies to remember your cart contents and preferences. We also use basic analytics to see how visitors find us and which pages they browse. These tools do not identify you personally, and we do not use advertising cookies that track you across other websites.
You can disable cookies in your browser settings, but please note that some parts of the store, such as the shopping cart, may not work correctly without them.
Your information is stored securely on servers located in South Africa. We share data only with service providers who help us run the business, such as our hosting provider, payment gateway, and delivery partners. These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
You have the right to access the personal data we hold about you, request corrections if anything is inaccurate, and ask us to delete your information. You may also withdraw your consent to receive marketing emails at any time by using the unsubscribe link in any message we send.
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
We do not make misleading claims about our products, fabricate endorsements, or create false urgency around sales. The roast dates, origin information, and tasting notes we publish are accurate to the best of our knowledge. If you ever receive a product that does not match its description, contact us and we will make it right.
If you have questions about this policy, want to access your data, or would like to request deletion, please reach out to us:
Rich & Rumble
630 Mohlala Flat Suite 392
Port Anna, GP 6836
Email: info@richandrumble.com
Phone: +27 44 329 5023